Refund policy

Last updated: September 30, 2026

Solenari Care sells digital products (eBooks and digital guides) that are delivered by email as soon as your order is placed and paid. Because of this, our refund policy works differently from a store that ships physical goods.

Refund window: 7 days

You may request a refund within 7 days of your purchase date. After 7 days, refunds can no longer be requested, except where a refund is required by law.

No returns to send

Our products are digital, so there is nothing to mail back and no return shipping. You only need to contact us within the 7-day window.

How to request a refund

Email contact@solenari-care-us.click from the address used at checkout, with your order number and the reason for your request. We reply within 1–2 business days.

If the problem is technical (for example, the email did not arrive or a file does not open), we will first try to solve it by resending your files.

How refunds are issued

Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may need additional time to show the refund on your statement. If more than 10 business days have passed since we approved your refund, contact us at contact@solenari-care-us.click. Once a refund is issued, your license to use the product ends and you must delete the files.

Cancellations

Because delivery happens immediately after payment, an order cannot be cancelled after purchase, but you can still request a refund within 7 days under this policy.

Nothing in this policy limits rights that cannot lawfully be excluded, including any mandatory consumer rights in your place of residence.

Contact

Solenari Care
7345 W Sand Lake Rd, Suite 210, Office 3825
Orlando, FL 32819, United States
Email: contact@solenari-care-us.click
Website: solenari-care-us.click